Universal Banker - Vandalia Downtown Branch

Job Description

POSITION: Universal Banker

DATE: December 2023

REPORTS TO: Branch Manager

APPROVED BY: HR / CRCBO

POSITION TYPE: Non-Exempt

The FNB Community Bank, Vandalia, IL

The FNB Community Bank is the only locally owned community bank in Bond, Fayette and Marion Counties. Established in 1865, we currently have 7 locations in the following communities: Vandalia, Patoka, Ramsey, Greenville, & Mulberry Grove. We have a Universal Banker position available for our Downtown location.

Vision:

The FNB Community Bank's Vision consists of our Commitment, Passion and Niche as follows:

  • Commitment: To provide friendly, knowledgeable service you can trust.
  • Passion: To earn our customers' trust every day.
  • Niche: Providing leadership and financial services for our communities

Summary / Objective

The UNIVERSAL BANKER is a position that effectively provides excellent customer service by performing multiple tasks including, but not limited to, teller transactions, opening new accounts and clerical support for various departments.

Essential Functions

  • Exhibit the core values of the FNB—Trust, Commitment, Excellent Customer Service and Professionalism
  • Be customer-service driven and respond to all customer requests or complaints with tact, diplomacy, and a sense of urgency
  • Educate customers and potential customers on FNB products reaching across all departments
  • Ability to identify a customer's needs and match them with a specific product
  • Maintain up-to-date knowledge of The FNB departments and a network of employees within those departments that may fit customer referral needs
  • Function as a teller according to schedule needs
  • Lead sales on bank products such as Certificate of Deposits, Debit Cards, Safe Deposit Boxes
  • Open new accounts and service existing accounts per the needs of the customer
  • Produce, review, and reconcile daily and periodic reports
  • Provide clerical assistance to other departments, as needed
  • Represent the bank in a manner that maintains and expands positive relations with customers, potential customers and coworkers
  • Provide customer assistance over the telephone and in person as necessary
  • Display a professional image through appearance and behavior
  • Review and comply with all state and federal regulations and FNB policies and procedures
  • Maintain the highest level of confidentiality
  • Performs additional duties as assigned

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Work will occasionally be done outside in all weather conditions.

Work Requirements

  • High-quality customer service skills
  • Excellent interpersonal skills
  • Detail-oriented
  • Solid communication skills which include verbal, written and listening skills
  • Desire to expand product knowledge and procedural skills
  • Ability to read and comprehend legal and regulatory material related to the job area
  • Availability on Saturday mornings

Physical Demands

  • Must be able to occasionally move about inside the office to access file cabinets, office machinery, etc.
  • The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
  • The ability to observe details at close range
  • Must be able to remain in a stationary position for 40 hours per week or more
  • Constantly positions self to maintain files in file cabinets
  • Occasionally ascends / descends a ladder
  • Must be able to lift and carry up to 30 lbs. regularly and up to 50 lbs. occasionally
  • Must be able to push / pull up to 20 lbs. regularly and up to 50 lbs. occasionally
  • Must be able to work indoors and outdoors in all weather conditions

Required Education and Experience

  • High school education with additional training preferred